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How nat24 Handles Your Personal Information

This Privacy Policy explains what data nat24 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby. Access and eligibility depend on your local law and eligible regions.

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nat24 How nat24 Handles Your Personal Information
DATA HANDLING

How We Protect and Manage Your Data

Account Security

Your account is protected with OTP verification on login. We flag unusual access patterns and may ask you to re-verify before processing a withdrawal.

Payment Data

bKash, Nagad and Rocket transaction references are stored only to reconcile deposits and withdrawals. We never store your wallet PIN or full payment credentials.

Cookies and Retention

Session cookies keep you logged in during your visit. Analytics cookies are anonymised. You can withdraw cookie consent at any time through your browser or account settings.

Your Rights

You may request access to, correction of, or deletion of your personal data. Submit your request via support chat or email and we will handle it under applicable local law.

PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send your data access or deletion request to our support email. We aim to respond within a reasonable period under applicable law.

Live Chat

Open the chat widget in your account dashboard to speak with our team about any privacy concern or account data question.

Account Settings

Some data preferences — like cookie consent and marketing opt-out — can be managed directly from your account settings page.

Common Questions About Your Privacy

We collect your name, email address, phone number and account credentials. We also record device and session identifiers to protect your account from unauthorised access.

No. We only store the transaction reference and amount for each deposit or withdrawal. Your mobile wallet PIN and full credentials are never held on our systems.

We retain your data for as long as your account is active and for any additional period required under applicable law in your eligible region. You may request deletion at any time.

Yes. Contact our support team via live chat or email with your account details and we will provide a copy of your personal data in line with applicable local law.

We do not sell your personal data. We may share data with payment processors like bKash, Nagad and Rocket only as needed to complete your transaction, and with service providers under strict confidentiality terms.

You can manage cookie preferences through your browser settings or the consent panel in your account. Withdrawing consent for non-essential cookies does not affect your account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.