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What You Agree To When You Use nat24

These terms set out the rules for using nat24 — your account, your deposits via bKash, Nagad or Rocket, and how we handle disputes. Access to our platform depends on your local law and eligible regions, so read this before you open an account.

Account EligibilityDeposit RulesWallet ConditionsDispute Process
nat24 What You Agree To When You Use nat24
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at nat24

We collect only what we need to run your account and process your payments. Your bKash, Nagad, or Rocket number is stored in encrypted form and used solely for transaction matching and withdrawal routing. We do not sell your data to third parties. You can request a full copy of your account data or ask us to close your account at any time through the dashboard.

Data Retention

We keep your account and transaction records for as long as required by applicable law. After account closure, most personal data is deleted within 90 days unless a legal hold applies.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage cookie preferences from the footer link on any page.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you did not request a login, contact support immediately and we will lock the account within minutes.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit a request through your account dashboard or email support with your account ID.

LEGAL CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about your account terms, a transaction dispute, or want to request a copy of your data, our support team handles legal queries through the channels below. For account-specific issues, have your registered mobile number ready — the one linked to your bKash, Nagad, or Rocket wallet — so we can verify your identity quickly.

Team online

Live Chat

Open the chat window from any page on nat24. For legal queries, select 'Account and Terms' from the topic menu so your message reaches the right team.

Email Support

Send legal or data-related requests to our support address listed in your account dashboard. Include your account ID and the wallet number you use for deposits.

Account Dashboard

Log in and go to Settings to submit a formal request — data access, account closure, or a terms clarification — directly through your account panel.

Common Legal Questions About Your nat24 Account

These are the questions we hear most often about account terms, data handling, and eligibility. If your question is not here, reach out through live chat or email.

Access depends on your local law and eligible region. It is your responsibility to confirm that using this platform is permitted where you are located before opening an account.

Your wallet number is encrypted and used only for transaction matching and withdrawal routing. We do not share it with third parties or use it for any purpose outside your account.

Log in, go to Settings in your account dashboard, and submit a data access request. We will respond within the timeframe required by applicable law, usually within 30 days.

Providing false registration details, attempting to access the platform from a restricted region, or activity inconsistent with our terms may result in a hold or suspension of your account.

Most personal data is deleted within 90 days of account closure. Transaction records may be retained longer if required by law. You can request confirmation of deletion through support.

Contact support via live chat or email with your account ID and the transaction date. Select 'Account and Terms' as the topic so the query reaches the right team for review.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.